Quality
In 2001 TPM was awarded with the TUV quality certification based on UNI EN ISO 9001:2001 norm for its management system: in 2006 the same certification was ascribed to its halt management.
Tpm system of management is yearly controlled by TUV and in November 2010, upon complete review of the system of management of the company itself, the certification was renewed for the following three years. Periodically TPM management re-examines the whole system of quality in order to monitor the state of the system itself and to evaluate the proceeding of the activities of improvement or to establish new ones.
A quality management system can’t stand on its own but should be based on reality; so the system itself is yearly tested by clients through customer satisfaction inquiries in order to measure both the perceived quality (how much the supplied service is appreciated) and the quality itself (the desired service level).
Outcome of the activities mentioned above is the publication of a chart of service, of quality indexes and of the goals that TPM wants to reach